All the items of Bedzoneltd are brand new and factory packed.
Once you have placed your order, we will contact you to arrange a delivery date with you. The two-man delivery team will also contact you one hour before delivery on the day.

For items in stock, we usually deliver within 5 working days. Out of stock items or special order items can take up to 21 days. The delivery service provided is a two-man delivery team who will deliver your items into a room of your choice.

If you have any further enquiries with regards to delivery times etc, please call 07759979721.

 

SOME AREAS MAY REQUIRE DELIVERY FEE

 

1. It is your responsibility to ensure that goods that have been ordered can be delivered, and will fit in to any entranceways/hallways/corridors etc and are wide enough for the goods to pass through and will also fit in the required location within the delivery premises.
2. Our drivers are very careful, however we cannot accept responsibility for any damage to your property whilst delivering your goods.
3. Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to the supplier.
4. If your delivery is not accepted on the day and time allocated then we will charge £60 for reattempt to cover the fuel cost and the driver's wage.

 

REFUNDS

A full refund (net of any appropriate delivery and collection fees) can only be given when the items have been returned to our warehouse in an unused and undamaged condition. Refunds will be processed after the items have been returned to us and may take up to 14 working days. 

NOTE: YOU WILL BE CHARGED £100 FOR RETURNING THE FURNITURE TO COVER COSTS

RETURNS & EXCHANGES

All returns or exchanges must be requested within 14 days of delivery. We will not process any returns or exchanges after 14 days.

Any damages to the product must be reported within 24 hours of delivery or  Bedzoneltd will not be held liable.

Please request your return/exchange via email to info@bedzoneltd.co.uk. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

If you place an incorrect order and would like to change the item for a different colour or variation, you will also have to follow the above procedure.

If you do not like your new furniture, find it uncomfortable or for any other reason, you can return the item(s) fully wrapped and in an unused condition for a refund. If the item is sent back damaged or used, we have the right to only refund back the resale value. This can be up to 100% if it is deemed unsellable, so please be careful and cautious when returning.

A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days.