Returns & Exchanges

All returns or exchanges must be requested within 14 hours of delivery. We will not process any returns or exchanges after 14 days.

Please request your return/exchange via email at info@bedzoneltd.co.uk. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

If you place an incorrect order and would like to change the item for a different colour or variation, you will also have to follow the above procedure. However, if you have made mistake with the size of the bed then the company can not be liable for your mistake 

A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days.

 

Delivery

A delivery service is offered to the outside door of your notified delivery address. Goods can be taken into the property however we accept no liability for loss or damage that may arise to the goods or your property as a consequence of those arrangements.

 

Guarantee

The guarantee starts from the delivery date of the original product and offers cover against manufacturing defects on the construction of the frame and frame springs for 1 year.

There are some things that aren’t covered by your guarantee. For example, deliberate damage – like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business – only for use in your home.

And, don’t forget your 1 year guarantee only belongs to you. So, if you sell or give away your sofa, the guarantee ends.

As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.

 

The Guarantee is subject to the following conditions: 

• You have properly cared for and used the goods and followed any instructions provided by us, particularly in the case of gloss and high sheen furniture.
• The furniture has been used for normal domestic purposes only.
• The guarantee is personal to you and is not transferable.
• Any repair work must be undertaken by Bedzone or our appointed agent. This does not include the fitting/replacement of the items listed below which are not covered under our guarantee.

 

The guarantee does not cover:

• Natural colour fading caused by prolonged exposure to direct sunlight.
• Accidental damage caused as a result of an unexpected and non-deliberate action.
• All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc.
• Any fitting issues reported outside of 30 days from original installation date.

Please note: We shall at our discretion repair, replace or reinstall parts as required. Due to natural colour fading on your existing furniture there may be a slight colour variation or plumper cushions in any items replaced which is out of Bedzone's control.

 

Making a Claim

Photographic evidence of the issue must be provided to allow Online comfort to confirm the claim is covered under the guarantee. Bedzone will aim to rectify all valid claims within 14 days of receiving images or an inspection. Please email claims to info@Bedzone.co.uk
If a defect develops after the first six months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you.

In practice, this may require some form of expert report, opinion or evidence of similar problems or defects across the product range.

AS A CONSUMER YOU HAVE STATUTORY PROTECTION REGARDING FAULTY OR MISDESCRIBED GOODS OR INADEQUATE SERVICES SUCH AS INSTALLATION. THESE TERMS DO NOT AFFECT THOSE RIGHTS.